LAMPS INSTITUTE
cLIENT
LAMPS INSTITUTE
TYPE
SAAS PRODUCT
Industry
MED-TECH
Year
2024
TENURE
1 MONTH
Infos
Lamps Institute is a child psychiatry firm devoted to providing holistic mental health evaluations for children and guardians in a supportive and empathetic environment.
MISSION STATEMENT
Empower families seeking psychiatric support by providing a simple, welcoming, and efficient digital path that eases access to evaluations and promotes confidence in the care process.
Complex User flow:
75% of first-time users found the platform too technical.
Overwhelming checkout steps:
60% of users felt overwhelmed by information.
Trust Barriers:
45% lacked confidence in the platform due to unclear messaging.
Confusing Onboarding process:
Only 30% of users completed their tasks successfully on the first try.
SOFTWARE USED
goals focus on enhancing the user experience by streamlining the evaluation sign-up process, ensuring a smoother and more intuitive journey for users. By reducing friction and minimizing confusion, we aim to significantly increase completion rates, making it easier for families to access the care they need.
Additionally, we strive to elevate brand credibility by creating a compassionate, user-friendly online presence that reflects our commitment to supporting families in their mental health journey.
SERVICE
SIMPLER LMS ONBORDING
BRAND POSITIONING
LANDING PAGE DESIGN
GENERATING USER JOURNEYS
USER AUDIT
BRAND STRATERGY
BRAND POSITIONING
By refining the onboarding journey and creating a more empathetic digital interface, Lamps Institute now stands out as a forward-thinking provider in child psychiatry—one that values clarity, accessibility, and genuine support for families navigating mental health care.
Detailed Documentation Page
I carefully examined each stage of the existing journey, consolidating repetitive tasks and optimizing user flow. This approach cut the onboarding process from nine steps to seven, allowing families to reach their evaluations faster and with less stress.
